Work with Delta Element

Operations Coordinator

Location: Remote /  Type: Part-Time /  Status: Independent Contractor

Preferred: US-Based Applicants.

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Please read through the entire job description before applying.

Job Summary

Delta Element  is seeking an experienced and detail-oriented Operations Coordinator to join our team. As an Operations Coordinator, you will play a critical role in ensuring the smooth execution of our commercial maintenance operations. You will be responsible for handling incoming calls, coordinating with subcontractors, dispatching them to locations, and managing the billing process. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a customer-focused mindset.

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Responsibilities

• Answer incoming calls and respond to customer inquiries, providing professional and efficient assistance.

• Conduct searches for qualified subcontractors or technicians in specific areas to fulfill work orders.

• Coordinate and dispatch subcontractors to locations for work completion, ensuring timely and efficient service delivery.

• Monitor the progress of work orders, track completion, and communicate updates to relevant parties.

• Collaborate with the billing department to generate accurate and timely invoices for completed work.

• Review completed work orders and verify billing details for accuracy.

• Maintain records of subcontractors, work orders, and billing information in an organized manner.

• Assist in developing and implementing operational processes to optimize efficiency and productivity.

• Handle customer concerns or issues in a professional and proactive manner, seeking prompt resolutions.

• Stay updated on industry trends, regulations, and best practices related to commercial maintenance operations.

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Qualifications

• High school diploma or equivalent; additional relevant certifications or training is a plus.

• Proven experience in a similar operations coordination or administrative role.

• Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.

• Excellent communication skills, both verbal and written, with a customer service-oriented mindset.

• Proficient in using computer applications and software for scheduling, dispatching, and billing purposes.

• Detail-oriented with a focus on accuracy and the ability to work with numerical data.

• Problem-solving skills and the ability to adapt to changing priorities and situations.

• Ability to work independently and collaborate effectively within a team environment.

• Knowledge of commercial maintenance operations or property management is a plus.

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Schedule​

• Looking for someone who is available to take calls during the day (US time) and manage incoming jobs. Evening times available as well. I may hire two people for day and night, but one person can do this job if you want to make more money. 

• As an independent contractor, you can make your own schedule, but I request you provide your committed schedule (2 weeks out) on when you're available to take calls so I may ensure consistent phone coverage for the business.

  • For example, the last person who was in this role was available to take calls Monday through Saturday from 8AM to 7PM. I had another person who was available to take calls on Sundays and evenings. This didn't mean incoming calls were happening constantly, but it meant if a call came through, then they would be the ones answering. 

• As calls are very sporadic,  you are paid for time spent once you take the calls and the time spent coordinating the job request. Any time not working (taking calls or managing jobs), will not be paid.

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Pay

• $15/hr during training period, then pay is $20/hr. or optional commission based pay.

• Paid on the 1st and 15th of each month.

• Time is tracked through a company time tracking tool.